Frequently Asked Questions

Use the online booking form to enter your pickup, dropoff, date, time, passengers, luggage and any flight details. Review the quote and journey details before confirming.

Yes. Add a return journey in the booking form so both directions are kept together with the right dates, times and pickup details.

Yes. Use the via stop option where available, or add the stop details in your booking notes so the route and timing can be planned correctly.

The confirmed booking price is based on the journey details supplied. Changes to route, pickup time, waiting time, vehicle size, stops or passenger requirements can affect the final price.

Online bookings require at least 8 hours’ notice before pickup. Book earlier for airport transfers, weekends, school holidays and peak flight times when possible.

Meet and Greet is an optional £15 add-on for airport pickups. Select it in Step 2 of the booking form and the £15 will be included in your quote.

For Terminal 2, turn left from the arrival doors and follow signs for T2 West Car Park, Multi-storey P3 or the Pick-Up Zone. Wait in the pickup zone and confirm your zone and bay with your driver, for example Zone C, Bay 6. For Terminal 3, the Pick-Up Zone is right outside the terminal exit doors. If you booked Meet and Greet, your driver meets you inside arrivals with your name on a sign. Contact your driver on WhatsApp after collecting your luggage and follow current airport signage.

Drivers check flight information when planning airport pickups. The booking system does not automatically track your flight or determine your terminal. Provide the correct flight number and keep your driver informed of changes on WhatsApp.

Airport pickups include 75 minutes of free waiting. If you supplied flight details without a pickup time, the allowance starts at actual flight arrival. If you booked a pickup time, it starts at that time; a delayed flight moves pickup by the same delay, preserving your booked buffer. An early arrival does not bring pickup forward. Non-airport pickups include 20 minutes from the booked pickup time.

The 75-minute airport allowance includes baggage reclaim and passport control and follows the pickup-time rules above. Tell your driver on WhatsApp if you need longer. Before extra waiting begins, agree the charge, charging interval and any parking costs directly with the driver. Luxzline does not set a fixed extra-waiting rate; the driver collects the agreed charge. Costs already included in your booking must not be charged again.

Choose a vehicle based on passenger numbers, luggage and comfort needs. If you are unsure, share your passenger and bag details before booking so the most suitable option can be advised.

The published suitcase allowances are for medium suitcases and the listed hand luggage. Contact Luxzline before booking if you have larger suitcases, pushchairs or other bulky items so vehicle suitability can be checked.

Luxzline does not supply child, booster or infant seats. When the correct child seat is not provided in a licensed taxi or private hire vehicle, children may travel without one only in a rear seat. Children aged 3 or over must wear an adult seat belt; children under 3 travel without a seat belt under this exception. If you bring your own child seat, confirm vehicle compatibility before travel.

Pet travel should be agreed before booking. Please share the pet type, carrier details and any cleaning or space requirements in advance.

Yes. Group transfers can be arranged with larger vehicles where available. Provide the passenger count, luggage count and pickup plan before confirming.

Pickup time changes should be requested as soon as possible. Availability and price may depend on driver schedules, route timing and the new pickup time.

Address changes can affect distance, timing and price. Send the updated address as early as possible so the booking can be checked.

Cancellation is free when requested at least 24 hours before pickup. Requests made inside 24 hours are not eligible for free cancellation and are reviewed by the booking office.

Send the corrected flight number quickly so the pickup plan can be updated. Accurate flight details are important for airport arrivals.

Extra passengers may require a different vehicle. Contact the office before travel so passenger numbers, luggage and vehicle capacity can be checked.

Booking details are handled through the Luxzline booking system. Enter only accurate journey and contact information needed to arrange your transfer.

Available payment methods are shown during the booking process or confirmed by the office. Payment options can vary depending on booking type and timing.

Yes. Ask for a receipt or invoice when booking or after your journey, and provide the correct billing details if it is for business travel.

Your driver details will be sent to the email address provided within the 24 hours before pickup. Once received, contact your driver directly on WhatsApp for quick pickup assistance. Keep your phone switched on around pickup time. If driver details are missing, check your inbox and junk folder, then contact Luxzline on WhatsApp at +44 7445 678452.

Use the driver details sent by email to contact your driver on WhatsApp. Share your exact terminal, pickup zone and bay so they can guide you. If you have no driver details after checking your inbox and junk folder, contact Luxzline on WhatsApp at +44 7445 678452.

Yes. Luxzline can support business travellers with pre-booked airport transfers, professional pickups, suitable vehicles and booking details for receipts or invoices.

Yes. Add the passenger name, passenger phone number where needed, and any special pickup notes so the driver has the right details.

Yes. Transfers can be arranged to and from homes, offices, hotels, stations and airports. Provide the full address and any access notes during booking.

Manchester Airport is a core route, but other airport and long distance journeys can be requested. Enter your pickup and destination to check availability.

Regular transfers can be discussed with Luxzline. Share the route, schedule, passenger details and billing requirements so the right arrangement can be reviewed.