Booking terms
Terms & Conditions
Clear booking terms for Luxzline Manchester Airport transfers, private hire journeys, changes, cancellations, waiting time, luggage and customer responsibilities.
Service and contract formation
These terms apply when you use the Luxzline website, request a quote, make a booking enquiry or pre-book a private hire journey.
Online bookings require at least 8 hours’ notice before the scheduled pickup time.
A booking is not confirmed until the booking process is completed and a confirmation or voucher is issued. Quotes are based on the details entered at the time and may change if journey details, timing, passenger count, luggage or vehicle requirements change.
Luxzline may provide the journey directly or arrange it with a suitable driver, licensed operator or transport partner. Where a partner provides the journey, relevant journey details may be shared with that provider so the service can be carried out.
Customer responsibilities
You are responsible for providing accurate information before booking and for checking the confirmation carefully.
- Enter the correct pickup address, drop-off address, date, time, flight number, terminal and contact details.
- Declare passenger numbers, luggage, any child seats you plan to bring, mobility needs and any unusual items before booking.
- Use only permitted pickup and drop-off points. Restricted site, airport, venue or private-road access may not be available.
- Be ready at the agreed pickup point and keep the passenger phone available where possible.
Prices, payments and confirmations
Prices shown during booking are based on the journey details supplied. Extra waiting time, route changes, parking, tolls, additional stops, undeclared luggage, late changes or vehicle upgrades may create extra charges.
Payment terms, payment method, deposit requirements and refund route may depend on the booking system or payment provider used. A payment alone does not correct inaccurate journey details; the confirmation should still be checked.
Changes and cancellations
Contact Luxzline as early as possible if you need to change or cancel a booking. Changes are subject to availability and may require a new quote.
Cancellation is free when Luxzline receives the request at least 24 hours before the scheduled pickup time. If you paid in advance, the booking office will review and arrange any eligible refund to the original payment method; refunds are not issued automatically by the customer portal.
| Timing | What applies |
|---|---|
| 24 hours or more before pickup | Cancellation is free. |
| Less than 24 hours before pickup | The free-cancellation window has ended. The booking office will review the request and confirm any charge or refund; a portal request is not automatic approval. |
| Missed flight, cancelled flight or passenger unable to travel | Contact Luxzline as soon as possible. The same cutoff applies unless Luxzline confirms an exception for the booking. |
Airport pickups, delays and waiting time
For airport journeys, provide the correct flight number and terminal where available. The flight’s actual arrival time starts the included 75-minute free waiting allowance.
Meet & Greet is an optional £15 airport-pickup add-on. Select it in Step 2 of the booking form if you want the driver to meet you inside arrivals; it is not included automatically.
After the 75-minute free allowance, additional chargeable waiting costs £8 per 15 minutes. Any additional parking costs must be disclosed or confirmed for the booking. Keep the passenger phone available and contact Luxzline if baggage, passport control or another delay may take longer.
Luxzline is not responsible for airline delays, missed flights, cancelled flights, border-control delays, baggage delays, airport restrictions, road closures or events outside reasonable control.
No-show policy
For an airport pickup, a no-show may be recorded only after the 75-minute free waiting allowance from the flight’s actual arrival time has ended and reasonable attempts have been made to contact the passenger. For a non-airport pickup, the agreed pickup time and any confirmed waiting arrangement apply.
A no-show may also be recorded if the passenger supplies incorrect details or leaves without telling Luxzline or the driver. No-show bookings may be charged up to the full booking value, and a new booking may be required if the passenger still needs transport.
Luggage, child seats and vehicle suitability
Vehicle choice depends on the passenger count, luggage and route details entered before booking. Extra or undeclared luggage may not fit and may require a larger vehicle or an additional vehicle at extra cost.
Luxzline does not supply child, booster or infant seats. When the correct child seat is not provided in a licensed taxi or private hire vehicle, children may travel without one only in a rear seat. Children aged 3 or over must wear an adult seat belt; children under 3 travel without a seat belt under this exception. If you bring your own child seat, confirm vehicle compatibility before travel. Follow the GOV.UK taxi and private-hire child-seat rules. Any child restraint used must be suitable for the child and fitted according to its instructions.
Passenger conduct and safety
Passengers must behave safely and respectfully. The driver or operator may refuse or stop a journey if passenger behaviour creates a safety risk, vehicle damage risk, illegal situation or serious disruption.
Passengers are responsible for damage, cleaning costs or losses caused by themselves, their group, luggage, food, drink or other items they bring into the vehicle.
Accessibility and special requirements
Tell Luxzline before booking if a passenger has mobility, accessibility, medical, assistance, extra-space or vehicle-access requirements. We will try to help where possible, but suitability depends on vehicle availability and the details supplied.
Liability
Luxzline will provide the service with reasonable care and skill. We are not responsible for losses caused by inaccurate customer details, passenger delay, traffic, weather, airport disruption, road closures, third-party acts or events outside reasonable control.
Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
Complaints and disputes
If you have a complaint, contact info@luxzline.com with your booking reference, travel date, passenger name, pickup address, drop-off address and a clear explanation of the issue.
We may need reasonable time to review booking records, driver/provider notes, payment records and route information before responding.
Privacy and governing law
Personal information connected with bookings is handled according to the Privacy Policy on this website.
These terms are intended to be governed by the laws of England and Wales, unless a different mandatory law applies to a specific customer or journey.
Need help with this page?
For privacy, terms or booking-record questions, contact Luxzline with your booking reference where available.