Legal information
Privacy Policy
How Luxzline collects, uses, shares and protects personal information when you use this website, request support or make a private hire booking enquiry.
Who we are
Luxzline provides online information, booking support and private hire journey services connected with Manchester Airport transfers and UK routes.
For privacy questions, contact Luxzline by email at info@luxzline.com, by phone at +44 744 5678 452, or through the contact page. Our service area includes Manchester and Greater Manchester.
Luxzline is the controller for personal data collected through this website and direct customer enquiries unless a third-party booking, payment or transport provider gives its own privacy notice for its part of the service.
Personal information we collect
We collect only the information needed to respond to enquiries, prepare quotes, process bookings and support journeys.
- Name, email address, phone number and customer account details.
- Pickup address, drop-off address, via stops, flight number, terminal, travel date, pickup time and passenger notes.
- Passenger count, luggage information, details of child seats you choose to bring, and accessibility or practical journey requirements that you choose to provide.
- Booking reference, quote details, payment status, refund information and support messages.
- Website technical data such as IP address, device/browser information, pages viewed, cookie preferences and security logs.
Why we use your information and lawful basis
UK data protection law requires us to explain why we use personal information and the lawful basis we rely on. The most relevant bases for this website are contract, legitimate interests, legal obligation and consent where required.
| Purpose | Lawful basis |
|---|---|
| Providing quotes, bookings, journey support and customer account access | Contract or steps before entering into a contract |
| Sharing journey details with drivers, operators or transport partners needed to complete the journey | Contract and legitimate interests |
| Taking payment, recording payment status, fraud prevention and accounting records | Contract, legal obligation and legitimate interests |
| Responding to support requests, complaints and service questions | Contract and legitimate interests |
| Improving website performance, security and customer experience | Legitimate interests, or consent where cookies require it |
| Sending marketing or offers where permitted | Consent or legitimate interests, depending on the channel and legal requirement |
Who we share information with
We share personal information only where needed for the service, for security, for legal obligations or where you have agreed.
- Drivers, licensed operators, transport partners or dispatch providers involved in the journey.
- Booking platform, customer account, map, routing, communication and website hosting providers.
- Payment processors and fraud-prevention providers. Where online card payment is offered, card details are entered on the payment provider’s hosted checkout. This website records booking and payment-status information rather than collecting full card details in its booking form.
- Professional advisers, insurers, regulators, law enforcement or dispute bodies where reasonably necessary.
- Analytics and cookie providers where those services are active and permitted by your cookie choices.
Cookies and similar technologies
The website may use cookies or similar technologies for essential website functions, security, booking flow operation, analytics and marketing measurement.
Strictly necessary cookies are used to make the website work. Optional analytics or marketing cookies should only be used where consent or another valid legal route applies. You can also control cookies through your browser settings.
How long we keep information
We keep personal information only for as long as needed for the reason it was collected, including booking records, support, accounting, tax, insurance, fraud prevention and legal claims.
- Booking, payment status and invoice records may be kept for up to six years where needed for accounting, tax, contract or legal reasons.
- General enquiries are kept only as long as needed to handle the request and any follow-up.
- Marketing preferences are kept until you unsubscribe or ask us to stop using them.
- Security logs, cookie records and analytics data are kept for shorter technical periods depending on the relevant provider settings.
Your data protection rights
Depending on the reason we use your data, you may have the right to request access, correction, deletion, restriction, portability, withdrawal of consent, or to object to certain processing including direct marketing.
To make a request, contact info@luxzline.com. We may need to verify your identity before acting on a request. You can also complain to the Information Commissioner's Office at ico.org.uk if you are unhappy with how your data is handled.
Security, children and international transfers
We use practical security measures to protect information, but no website or email system can be made completely secure.
This website is not directed at children. Child seat or passenger age information should only be provided where needed for journey planning.
Some technology providers may process information outside the UK or EEA. Where that happens, appropriate contractual or legal safeguards should be used by the relevant provider.
Changes to this policy
We may update this policy when website features, booking systems, providers or legal requirements change. The date at the top of this page shows the latest version of this policy.
Need help with this page?
For privacy, terms or booking-record questions, contact Luxzline with your booking reference where available.